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  • PIN Code for Restricting Calls
    PIN Code for Restricting Calls Most organisations have some rules about who can made calls to where. It may be that your warehouse team can only ...
  • Presenting Non-Hero Numbers for Outbound Calls
    Presenting Non-Hero Numbers for Outbound Calls Non-account numbers can be presented on outbound calls, though by default the caller ID is your number supplied by CloudPBX provider. ...
  • Presence and Busy Lamp Field (BLF)
    Presence and Busy Lamp Field (BLF) This guide applies to the Polycom and Yealink IP handsets. Enable subscriptions on your line so that others can monitor your ...
  • Ports and Hostnames
    Ports and Hostnames DNS Settings Proxy  phone.hero.co.nz TCP/TLS Proxy  phone.hero.co.nz (port 5061) SIP Peering IP Address  103.212.52.50 Other Our RTP Port Range 20000-50000 Our T.38 (faxing) UDPTL Port Range 20000-50000 Fax fax.hero.co.nz Primary NTP nz.pool.ntp.org SIP (UDP/TCP) 5060 SIP TLS proxy 5061 (phone.hero.co.nz)   If using TLS verify whether ...
  • Problems with DTMF (Pressing digits during a call)
    Problems with DTMF (Pressing digits during a call) If you are reporting that your IVR is intermittently failing when pressing the menu selections of your Auto ...
  • Polycom VVX IP Phones – Manual Configuration
    Polycom VVX IP Phones – Manual Configuration Customise the following features on your Polycom VVX handsets.  Manually Configuration Changing the Handset label Extension dialling Handset Volume Upgrading Firmware Presence and BLF (Busy Lamp field) VVX ...