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  • Hunt Groups
    Use Hunt Groups for Managing Inbound Calls  Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to ...
  • How to Setup Faxmail
    How to Setup Faxmail Quick Guide – Sending a fax Our fax-mail service allows “approved” email addresses to send faxes via our service. Before you can send or ...
  • How do I move my existing phone number to Hero?
    Number porting – How to move my existing numbers to Hero Hero supports number porting which means that you can bring your current number with you to use on ...
  • Hero Softphone Applications
    Hero Free Apps for iPhone and Android Hero's Mobiex phone apps for iPhone and Android are free to install. Whether you are working from home, or traveling overseas, ...
  • How do I get an answer to a support query with Hero?
    Step 1:  Search our Knowledge Base/FAQ Site  Before you log a ticket or call us we advise you search our FAQ site at http://faq.hero.co.nz to see if ...
  • How do I connect to Hero and make phone calls?
    Hero is an Internet delivered phone service.  We do not supply traditional phone lines to your home like Spark.  You will need a broadband internet ...
  • How do I connect a PBX to Hero?
    PBX Systems Customers can also connect to Hero using their own IP-PBX which is SIP capable and compatible. Asterisk (and it's variants such as FreePBX, Trixbox ...
  • How do access Hero features directly from my phone/handset without using the web portal?
    Feature/Star Codes Many features can be controlled using 'star codes' on your handset or softphone. Click here for a full list of available star feature codes. ...
  • How do I become a Hero Agent or Reseller?
    Become an authorised reseller of the Hero retail solutions including our Broadband, Mobiex, SIP and Cloud PBX services and receive generous ongoing commissions. Please visit our ...
  • How do I become a Wholesale customer of Hero?
    Designed to help you grow your business and increase efficiency our wholesale and carrier services are extremely competitive and rich in features. Choose between traditional ...
  • How do I configure Zoiper to connect to Hero?
    Zoiper is a popular softphone which can be used on Windows, Mac, Linux, Android and iPhone.  To download the software visit: http://www.zoiper.com/ Zoiper is compatible with Hero ...
  • Huawei HG659 Router VOIP Port Provisioning
    The Huawei HG659 Router has a built-in VOIP port which can be configured to work with Hero.  The following guide explains how to configure a ...
  • Hero Connect Desktop Application for Microsoft Windows
     Similar to our popular mobile app, Hero connect softphone is also available on Microsoft Windows. It is a great option for anyone who needs to ...
  • Huawei HG659 Fibre Broadband Setup
    To set up your modem, simply open a web browser on your computer and type the default gateway address 192.168.1.1 in the address bar. Default username ...
  • Huawei HG659 ADSL Broadband Setup
    To set up your modem, simply open a web browser on your computer and type the default gateway address 192.168.1.1 in the address bar. Default username ...
  • Huawei HG659 VDSL Broadband Setup
    To set up your modem, simply open a web browser on your computer and type the default gateway address 192.168.1.1 in the address bar. Default username ...
  • How to setup a SIP trunk
    SIP trunks are typically used to connect a PBX to Hero such as an Asterisk or 3CX PBX to our platform.  Hero make connecting a ...
  • Hero Fraud Control and Prevention
    Fraud is a major problem affected the VOIP market and at Hero we take fraud very seriously and have many techniques and options available to ...
  • Hero Connect Desktop Application for Mac OS
    Similar to our popular mobile app, Hero connect softphone is also available on Mac OS.  It is a great option for anyone who needs to ...