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  • Call Forwarding
      Content Terms Setup Call forwarding Inbound Trunking Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for ...
  • Call Queuing
    Call Queuing Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
  • Caller ID and Rejection Options
    Caller ID and Call Rejection Options This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Quick Guide Log into https://portal.hero.co.nz > select the ...
  • Call Screening
    Call Screening Options We all like a little control over who we take calls from right? We’re used to this on our mobile phones, and call ...
  • Call Pickup
    Call Pickup The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup ...
  • Caller ID (CLI) and Call Privacy
    Caller ID (CLI) and Call Privacy By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
  • Call Recording
    Call Recording On our Cloud PBX you can store recorded calls for up to six months. This is great for training purposes or to recorded agreements ...
  • Call Transfers
    Call Transfers By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce ...
  • Caller Tunes and Hold Music
    Caller Tunes and Hold Music Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Setting up caller tunes and hold music creates a personable ...
  • Caller Name Display
    Caller Name Display Using caller name display you can present your user name when you dial another person. This is particular handy when dialing other extensions in your ...
  • Call Flow Priority
    Call Flow Priority Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example you can’t ...
  • Call Parking
    Call Parking Call parking is a feature that allows a person to put a call on hold at one phone and continue the conversation from another phone.Whilst ...
  • Can I use my existing phone with Hero?
    As a SIP or VoIP service provider you will require an IP telephone handset to make calls on the Hero network or you can use our ...
  • Can I run my alarm systems across Hero VOIP?
    No. While you may be able to get your alarm system working over our VOIP platforms we do not recommend this and recommend an IP based ...
  • Can I use the Hero Cloud PBX if my on-premise PBX fails?
    Can I use the Hero Cloud PBX  if my on-premise PBX fails? Yes, absolutely. Location: CloudPBX > select number > Inbound Calls Summary: Setting up a second layer of redundancy on ...
  • Configuring the Zoiper Smartphone App to work with Hero
    If you are having issues using our Hero Smartphone Apps on your Apple iPhone or Android based phone then there is an alternative Phone Application ...
  • Cisco SPA Device Provisioning
    NOTE: If you have a Cisco SPA112/122 Analogue Telephone Adapter then you can now auto-provision these in the Hero Customer Portal.  For details see the ...
  • Call Transfer - Hero Connect Application
    Blind Call Transfer By using call transfer you can easily transfer your current caller to another person. To transfer a call, follow the steps below. On an active call, ...
  • Call Setup API
    Hero offers a basic call setup API which allows a user to setup a phone call between 2 phone numbers using a simple web query.  ...