Call Transfers

Support
2018-11-17 01:55

Call Transfers

By using call transfer you can easily transfer your current caller to another person.Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – where the call is directly passed through to another person without announcement

 

Quick Guide

  1. Log into https://portal.hero.co.nz > Voice tab and select the number you want to set up Caller Transfer on.
  2. Select Other Settings > Call Transfers.
  3. Click disable call transfers if you wish to disable this feature on your line.
  4. Click Save settings to update.
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