Advanced search

Popular Search Words

104 search results

Page 1 out of 6 Pages

  • General SIP Questions: What are the generic SIP settings for connecting a SIP compliant device to your service?
    Answer: Customers with their own SIP enabled phone, gateway or PBX are free to use this to connect to Hero's service. The device must be SIP ...
  • General SIP Questions: DIsabling SIP Application Layer Gateway (ALG) functionality
    Answer: Disabling SIP ALG If you are experiencing one way voice particularly on incoming calls the most probable cause is SIP ALG. While originally designed to resolve a NAT ...
  • Inbound Calls: Voicemail Service
    Answer: Voicemail Service Hero Voicemail puts you in control of setting up and accessing your messages from anywhere. Our standard voicemail features include personal recordings for BUSY and UNAVAILABLE, save, delete, ...
  • Inbound Calls: Simultaneous Ring
    Answer: Simultaneous Ring Use Simultaneous Ring to call up to five other phones simultaneously (SimRing) or specify a delay and stagger using Hunt mode. Quick Guide Log into https://portal.hero.co.nz Select Voice tab > Phone ...
  • Inbound Calls: Shared Line Call Appearance
    Answer: SHARED LINE FEATURE The Hero Shared Line service enables you to have up to 6 devices or phones registered against a single Hero number at the ...
  • Inbound Calls: Call Forwarding
    Answer:   Content Terms Setup Call forwarding Inbound Trunking Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for ...
  • Hero Broadband Setup: VDSL Setup Instructions - Draytek DV130 example
    Answer: General Instructions Hero make our Internet connections as simple as possible for users to configure.  Rather than having to login with username/password and realms etc. we ...
  • Hero Broadband Setup: Huawei HG659 Fibre Broadband Setup
    Answer: To set up your modem, simply open a web browser on your computer and type the default gateway address 192.168.1.1 in the address bar. Default username ...
  • Inbound Calls: Hunt Groups
    Answer: Use Hunt Groups for Managing Inbound Calls  Our Cloud PBX provides all users with a free and simple linear hunt group service. The service allows you to ...
  • Inbound Calls: Call Queuing
    Answer: Call Queuing Long wait times means abandoned calls, lowered customer satisfaction and ultimately lost business. Call Queuing is perfect for busy front office or receptionist functions where incoming ...
  • Inbound Calls: Do Not Disturb
    Answer: Setting Your Phone To Do Not Disturb You can easily avoid interruption by setting your phone to do not disturb. This will send your calls directly ...
  • Inbound Calls: Caller ID and Rejection Options
    Answer: Caller ID and Call Rejection Options This feature helps you identify your Inbound caller’s CLI and set any call rejection options. Quick Guide Log into https://portal.hero.co.nz > select the ...
  • Inbound Calls: Call Screening
    Answer: Call Screening Options We all like a little control over who we take calls from right? We’re used to this on our mobile phones, and call ...
  • Inbound Calls: Auto Attendant (IVR)
    Answer: Auto Attendant IVR Auto Attendant is your virtual receptionist or IVR, that can greet all inbound calls and direct the caller to the department they requirer. ...
  • Inbound Calls: Call Pickup
    Answer: Call Pickup The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call pickup ...
  • Outbound Calls: Caller ID (CLI) and Call Privacy
    Answer: Caller ID (CLI) and Call Privacy By using our Cloud PBX you have the option to show, block or showcase your business main number when making ...
  • Outbound Calls: PIN Code for Restricting Calls
    Answer: PIN Code for Restricting Calls Most organisations have some rules about who can made calls to where. It may be that your warehouse team can only ...
  • Outbound Calls: Speed Dial
    Answer: Speed Dial When you have staff, customers and family that you call often, use the Cloud PBX speed dial. By using this function you can program in up ...
  • Outbound Calls: Last Number Redial
    Answer: Last Number Redial Use last number redial when you are on a call with a customer and the line drops, or you have finished the call ...
  • Outbound Calls: Outbound Trunking
    Answer: Outbound Trunking Outbound trunking is a feature that allows you to present other direct dial-in (DDI) numbers as Caller ID on your registered trunk relieving phone ...

The most popular searches are: